Job Description

Summary

What You’re Great At: 

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team. 

What You’ll Do: 

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, lead generation, agent recruiting, tracking, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals. 
• Hire, train, lead, and develop all members of the operations team.
• Own the agent and staff onboarding process, including holding trainings in person and virtually.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Manage the quality of all listing launches and contract to close, including inspecting the quality of tasks completed by others and creating systems for increased efficiencies and experience.
• Lead your team to provide a world-class experience for clients through phone and email on behalf of the team pre-contract, through contract, and beyond.
• Lead your team to generate reviews and referrals from clients during and after the transaction.
• Own a piece of the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Plan and execute a minimum of 3 events per year for clients that are done at a high level to drive business referrals.
• Plan and execute a minimum of 2 agent recruiting events that are done at a high level to promote business growth.
• Responsible for all financial systems, accounts payable, accounts receivable, the budget, and profit and loss statement - beyond what is provided through company resources, including taking ownership of actively identifying and driving opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity. 
• Keep the team leader informed of any challenges that arise and bring potential solutions. 
• Commit to weekly 1:1 coaching sessions, and Brivity trainings. 

Skills and Character Necessary: 

• Notice and take pride in the details 
• Team player 
• Proven ability to lead yourself and others with conviction 
• Self-motivated 
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal 
• Ability to problem solve and use critical thinking daily 
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded 
• Proactive vs. reactive 
• Impeccably organized 
• Knowledge of basic office suite software and calendaring systems 
• Excellent time management skills 
• Concerned about doing things the right way 
• Calm and motivated under pressure 
• Have patience with a high-volume, detailed role 
• Use social media for the benefit of the company as an ambassador 
• Flexible 

Responsibilities

• Maintain team lead’s schedule
• Maintain team calendar
• Prepare listing presentations and CMA’s
• Continued training in the Real Estate industry
• Organize and respond to team lead’s correspondence
• Handle all incoming transaction emails
• Prepare all marketing mailings 
• Answer phones
• Handle client inquiries and complaints
• Maintain supplies, office equipment and software
• Handle all incoming transactions through to a successful closing
• Commit to weekly 1:1 coaching session, weekly trainings.

Qualifications

Skills and Character Necessary: 

• Notice and take pride in the details 
• Team player 
• Proven ability to lead yourself and others with conviction 
• Self-motivated 
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal 
• Ability to problem solve and use critical thinking daily 
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded 
• Proactive vs. reactive 
• Impeccably organized 
• Knowledge of basic office suite software and calendaring systems 
• Excellent time management skills 
• Concerned about doing things the right way 
• Calm and motivated under pressure 
• Have patience with a high-volume, detailed role 
• Use social media for the benefit of the company as an ambassador 
• Flexible 

About-our-team

Required Background: 

• Requires a prior work history that demonstrates strong, successful leadership ability, the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team. 
• Ability to write reports, business correspondence, and procedure manuals.
• 2+ years experience in a role leading an operations department at a high level

Other Details: 

• Compensation depending on experience, ranges from $50,000 - $60,000
• We have an in-house work model with flexibility for an occasional work-from-home day and vacation planning. 
• This role may travel 1-2 times per year locally or out of state for conferences
• We are excited to meet the person(s) who truly believes they could be a match!

Job Tags

Similar Jobs