Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

VDhDME5BTVdZK0lUZVduejlBaFJSZ3ZGSXc9PQ==
  • DigiFlight, Inc.
  • Columbia, MD

Job Description

Core Responsibilities:

  • Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
  • Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
  • Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
  • Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
  • Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
  • Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
  • Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
  • Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
  • Monitor system performance: Monitor system performance and identify potential problems before they escalate.
  • Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
  • Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
  • Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

Signature HealthCARE KY, Elizabethtown

Full Time Float MDS Coordinator (LPN or RN) Job at Signature HealthCARE KY, Elizabethtown

 ...pioneering person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare & Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern... 

Honeywell

Sr. Finance Analyst- Finance Transformation Job at Honeywell

As a Sr. Finance Analyst here at Honeywell, you will play a pivotal role in shaping the financial strategy and success of our company. You will be at the forefront of our financial operations, providing leadership and strategic guidance to ensure our long-term financial...

Harmony United Psychiatric Care

Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)/Kissimmee Job at Harmony United Psychiatric Care

 ...HarmonyUnited Psychiatric Care is part of Harmony United Healthcare LLC.We are a network of outpatient mental health clinics. We...  ...individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. This hands-on program... 

Sleep Inn & Suites

Hotel Housekeeper Job at Sleep Inn & Suites

 ...satisfaction during their stay with us. Responsibilities include cleaning guest rooms, restrooms, and common areas, making beds, doing...  ...professional.Responsibilities: Maintain common spaces including the hotel lobby, corridors, and public restrooms Make beds, strip... 

广州力挚网络科技有限公司

Online Marketing Specialist/Manager Job at 广州力挚网络科技有限公司

 ...Responsibilities:1. Responsible for develping, managing and operating the global online promotion channels in order to meet the monthly KPI.2. Investigate and analyze the global market, and prepare the localized marketing plans in individual countries.3. Track the performance...