Job Description

Position Summary: The Housekeeping Manager at DoubleTree by Hilton Rochester is responsible for overseeing the daily operations of the housekeeping department to ensure exceptional cleanliness, organization, and guest satisfaction. This leadership role ensures all guest rooms, public areas, and back-of-house spaces meet Hilton brand standards, while also managing departmental staffing, budgeting, training, and inventory control. Key Responsibilities: Operational Oversight * Manage, schedule, and supervise housekeeping and laundry staff, including supervisors, room attendants, house persons, and laundry attendants. * Ensure all guest rooms and public spaces are cleaned and maintained to Hilton brand standards. * Conduct regular inspections of rooms, public areas, back-of-house, and laundry facilities. * Implement and monitor deep cleaning schedules, renovation room turnover, and seasonal projects. * Maintain lost and found procedures and logs. Leadership & Staff Development * Recruit, hire, train, and mentor housekeeping staff in alignment with property standards and Hilton values. * Conduct ongoing coaching, performance evaluations, and disciplinary actions as needed. * Maintain team morale through positive reinforcement, recognition programs, and clear communication. * Ensure staff are properly trained in the use of cleaning chemicals, equipment, and PPE. Inventory & Cost Control * Monitor and maintain inventory of linens, guest supplies, amenities, and cleaning products. * Ensure timely and accurate completion of monthly inventories and linen par level controls. * Work closely with vendors to manage supply orders and ensure contract compliance. * Track departmental labor costs and reduce overtime through efficient scheduling and task management. Guest Satisfaction & Quality Assurance * Respond promptly and professionally to guest requests, complaints, and feedback regarding cleanliness or service. * Support the front desk and engineering teams to resolve housekeeping-related guest issues quickly. * Ensure rooms are turned efficiently to meet daily occupancy demands and early check-in requests. * Maintain department’s role in supporting Hilton’s Quality Assurance and SALT scores. Safety & Compliance * Enforce all health, safety, and sanitation policies. * Ensure OSHA compliance and participate in safety training. * Prepare for and participate in property inspections and brand audits. * Maintain confidentiality of all guest information and hotel data. Qualifications: * High school diploma or equivalent; college degree or hospitality certification preferred. * 3+ years of housekeeping supervisory or management experience in a full-service hotel environment. * Strong leadership and organizational skills with the ability to manage multiple priorities. * Proficient in Microsoft Office and hotel property management systems (Hilton OnQ, PEP preferred). * Excellent communication skills, both verbal and written. * Ability to stand, walk, bend, and lift for extended periods. * Bilingual in English and Spanish preferred but not required. In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $58,000-$62,000.00 annually dependent on experience. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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