Job Description

Summary

Benefits

At  OTH Hotels Resorts  we strive on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.

We are committed to a comprehensive team member benefit program that helps our team members stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.

• Competitive Wages and Incentive Plans

• Opportunities for Advancement

• Complimentary Parking and Meals - varies by location 

• Medical, Dental and Vision Insurance

• Flexible Spending Accounts

• 401(k) Retirement Plan with Company Match

• Paid Vacation, Personal and Sick Days 

• Six (6) Paid Holidays 

• OTH Hotels Resorts and Brand (if applicable) Hotels Discounts 

• Life and AD&D Insurance

• Short Term and Long-Term Disability Insurance

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance 

• Referral Bonus Eligible

• Uniforms and Maintenance of Uniforms

What you will be doing

BASIC FUNCTION:  The  Housekeeping Manager  is responsible for overseeing the proper and smooth operation of the Housekeeping Department. The Housekeeping Manager will monitor all aspects of team members activity to ensure the highest quality in cleanliness and service.

ESSENTIAL FUNCTIONS:

• Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy.

• Assist Director of Rooms in development of the department’s annual budget. Monitor performance against plan.

• Enforce policies and procedures.

• Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.

• Compile and report accurate status of guest rooms to front office.

• Enforce standard procedures for the acceptance, security, and return on guest lost and found items.

• Maintain standard procedures for security of on-loan equipment.

• Maintain productivity and labor cost goals.

• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.

• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.

• Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events. Determine or interpret work procedures for the team, assign specific duties, maintain harmonious relations among them and promote efficiency.

MARGINAL FUNCTIONS:

• All other duties as requested by the Director of Rooms. 

PHYSICAL: 

• Able to lift a minimum of 50-70lbs occasionally. 

• Able to stand and/or walk for duration of scheduled shift.

OTHER: 

• Excellent written and oral communication skills. Ability to effectively multi-task.

ENVIRONMENT:

• Indoors, good ventilation, artificial lighting, carpeted floor, high volume phones, desk and mobile desk chair.

The ideal candidate for this position

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Bachelors Degree in Business or related field.

• Minimum 2 years of supervisory experience, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience.

• Ability to communicate effectively.

• Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

• Experience with hotel information systems

• Knowledge of cleaning equipment and cleaning chemicals.

• Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events.

This has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Holiday work, Temporary work, Work experience placement, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift, Early shift,

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