IT Support/Help Desk Analyst Job at Global Help Desk Services, Inc., Rocky Hill, CT

UXNTelBBQVVadUlYY1dyMy9RdGRTdy9ETHc9PQ==
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT

Job Description

Position: IT Help Desk Analyst (IT Support). This is a technical support position.

Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30p

Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence. This position entails:

  • Resolving support issues to decrease downtime for the customer.
  • Providing excellent documentation skills in call-tracking systems.
  • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related.
  • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
  • Working as a team player. (communicating well with w/coworkers & managers)
  • Enhancing business, verbal, and written skills.


Requirements: 

  • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
  • Must also type at least 30 WPM. 
  • Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification. A drug test will be required.

Reports to: Team Lead.
Only those candidates selected for an interview will be contacted

Work Remotely:
  • No.

Job Tags

Part time, Remote job,

Similar Jobs

HealthFitness

Pilates Reformer Instructor Job at HealthFitness

 ...competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.**Pilates Reformer Instructor - Sunnyvale, CA****Part-time, teaching 2 classes per week**HealthFitness is looking for a **Pilates Reformer**... 

Eku Energy

IT Manager Job at Eku Energy

 ...The IT Manager will play a supportive role in managing and maintaining the Ekus IT systems and tools. Working closely with the Head of IT and 3rd Party Managed service provider, this position involves assisting in day-to-day IT operations, troubleshooting IT issues,... 

Industry

Pilates Instructor Job at Industry

 ...Join Our Supportive and Energized Team as a Pilates Instructor in Irmo, SC! Are you passionate about Pilates and excited to help others build strength, confidence, and wellness? Were looking for a dynamic, upbeat, and skilled Pilates Instructor to join our studio... 

QZS Group

Entry Level Assistant Operations Manager Job at QZS Group

 ...We're in search of an Entry Level Assistant Operations Manager to help grow our newly acquired market- specifically in Concord, CA. In this role, you...  ...interpersonal skills Assisting with efforts for new business development Requirements for our Entry Level Assistant... 

Vituity

Lead Physician Assistant or Nurse Practitioner - Emergency Medicine - St. Rose Hospital Job at Vituity

 ...certification, ACLS, BLS, PALS, and DEA are required. Current CA state license is a plus. The Practice St. Rose Hospital - Hayward, California Very small ED with single coverage most of the time. 24/7 scribe coverage for physicians...