Job Description
Job Description: This position is a contract support position for our customer, no office requirement.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
AT&T has an opening for a NOC Analyst to provide remote support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.
Job Duties/Responsibilities: This role will include, but will not be limited to the following responsibilities:
- Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
- Troubleshoot network systems when necessary and make improvements to the network.
- Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
- Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
- Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
- Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
- Experience working with cloud-based networks.
- Support all operational security requirements for network devices and network operations tools applications
Support of the following NOC functional areas that include, but are not limited to:
- Wireless LAN
- Firewall management
- Internet Protocol (IP) address management
- Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
- Strong written and verbal communication skills
- Establish plans and goals for self that meet the customer current or future project’s needs
- Prepare or participate in preparing NOC performance reports as required
- Monitor, create, edit, and enforce all standard operating procedures, processes and timelines
Required Clearance: Public Trust (#publictrust)
Required Qualifications: - Bachelor’s degree in related field or equivalent experience
- 5 years of experience in IT support or related field, preferability in network engineering or operations
- 2 years of experience providing network support in one or more of the following areas:
- Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
- Wireless Access Point (enterprise level) Management and Administration
- Cisco ISE 3.0 (or later) configuration of access/authorization policies
- Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable
- At least one of the following networking certifications by day one of hire:
- Implementing Cisco SD-WAN Solutions v2.0 (300-415)
- AWS Certified Solutions Architect – Associate
- Microsoft Azure Networking Solutions (AZ-700)
- CompTIA Cloud+
- Experience troubleshooting and fixing LAN/WAN network incidents
- Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Desired Qualifications - Experience using and managing SPLUNK search heads
- Experience in Windows 2012 or higher and/or Linux server administration
- Cisco CCNP certification
- Juniper JNCIA-SEC certification
- Extreme certifications covering switching or network access control
- Ability to obtain Top Secret/SCI security clearance if required.
Our NOC Analyst's earn between $70,800 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits: - Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40
Time Type: Regular
Location: Mesa, Arizona
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job Tags
Contract work, Temporary work, Work at office, Local area, Remote work, Night shift, Weekend work,